Storage Post - Edgewater

Our salesperson was incredibly helpful and also just fun to talk to. I felt very comfortable just being myself, and I felt like she paid close attention to my needs and helped tailor a plan to meet all of those needs. I felt very safe and taken care of. Highly recommend for all of your off-site storage needs.

Amazing and sincere staff helped us out. Units are super clean and rates are very reasonable. Not too jazzed about the lame-ass administrative fee but other than that this place is top notch - would highly recommend it!

Jessica the store manager is just AMAZING! Very friendly, personable and knowledgeable. I would definitely recommend this storage place for usage! Facility is very clean and spacious. You feel like you’re at home away from home. She even went the extra mile and warmed my breakfast again for me so I wouldn’t be hungry on the road! I mean I couldn’t have asked for better service! 5 stars across the charts!!!

Coming to leave a review primarily for the help that Jessica gave me. We were moving in on thanksgiving and moving our storage unit from another facility the day before. Because the google hours didn’t reflect the different holiday hours we showed up just after closing, Jessica went out of her way to get us set up with our unit and ready to load in from the dock. The storage unit is pretty much what you would expect from a place at this price in Chicago, carts are provided, heated/cooled, nice and clean with a good parking lot after the gate. Thanks again Jessica, truly a lifesaver.

When I first purchased my storage unit online that prior night and came in around 8am no one was in office and I had to use the call box which had no volume. My code didn’t work for the gate I had to wait for an emergency code. It took calling the box twice and emailing the second person to get that emergency code. When the manager was in about 9:30am? She gave me the updated code that worked properly and asked me to write a review. I didn’t because I wouldn’t have anything nice to say. Since then the storage itself is great but I do find that the bathroom is almost never open when I’m there, the first time I used the bathroom someone (I think staff) knocked on it right after I entered, and coincidently staff or more particularly the manager coincidently needs to walk by when I’m at my storage. I felt unwelcome since I got here and believe they profiled my case making assumptions that I’d abuse amenities but I paid just like everyone else. Come to get my stuff in and out and leave. At this point I’m still facing treatment that makes me uncomfortable even though my behavior has consistently been showing I’m not interested in using the space as anything but a storage unit. Hopefully this review will help encourage staff to treat everyone equally and most importantly mind their business as long as I follow the rules which I do. After writing this review I was not able to get into my locker they changed the pad lock. They watched for a month as I sat with the pad lock and red stopper, the manager lurking behind me multiple times. I had to chase down a staff member to open it who informed me I had to purchase my own. That wasn’t in my deal but I’m too tired to pull it back up. I go and get a combination lock not thinking and then figure I need the cylinder one. The staff member says she will give it to me for free but as I try to close it the lock is jammed it doesn’t work. Now I’m here a lot longer than I planned and have time for waiting for someone to pass by to try and get the stopper back until I talk with the manager about what to do. They obviously don’t want my service and I just want to put my things away. If they could ignore the stopper for a whole month why is it important now that my bill is coming back around? I wouldn’t keep a bill open I didn’t have the ability to pay. This service is really inappropriate and unprofessional. I didn’t even get a notice they changed the locks nor is the storage actually ready to be used. There are other locks that have a red stopper as well that I have seen people using. Lastly my first charge after the initial payment was supposed to $24 and somehow they changed it from $24 to $35 with of course no notice as usual. So far they have not stuck to the offer they initially made for the unit, given me a functional unit, nor provided the key like the ad said. There’s many storage units, no reason to go with one that treats customers like this. I have now turned off autopay, very suspicious staff. They project onto clients that they are doing something weird cause they don’t want no one clocking all the weird things they do. They always make sure they’re around until I need something. This is my last month using their services after being treated horribly so I took off autopay, I wouldn’t be surprised if they tried to charge my card anyways lol. Truly weird and evil people. Just left tonight at 9:34pm on 7/23. Photos below to show proof.