A+ Storage - Cordova

HORRIBLE MANAGEMENT! This place is absolute trash. It has roof leaks and constantly floods. My girlfriend went to her unit a month ago to retrieve something and found the unit to be flooded with an active roof leak. Management told her to move her things to a new unit, two units down. Her couches and precious family heirlooms were absolutely destroyed and covered in mold. Fast forward a month later, I go with her to retrieve the leftovers of her property that survived the first flooded unit, to find the SECOND unit that management moved her to, to ALSO be flooded! So now for a second time, even more of her property is flooded and destroyed! We also observed water coming out of 8-10 other units just in that one hallway! I observed the employee on duty casually walking through the water up and down the halls as if nothing was wrong. He was not cleaning up the flood, calling roofers to fix the leak, or notifying people that their units were flooded. We removed the destroyed property from my girlfriends unit, and placed the ruined/flooded/mold covered couch on the curb for trash collection after the employee on duty told us we were free to leave any damaged property/trash on the curb for trash collection. AFTER placing the damaged property on the curb, the employee walks outside and states that the "manager" said we could not put trash on the curb because she would have to pay a fee. The following day they bill my girlfriend $100 for putting the couch on their curb. Granted, we did them a FAVOR by using our physical labor to remove the couch that they twice DESTROYED and DAMAGED from their PURE NEGLIGIENCE and placed it on the curb FOR THEM! And as a thank you for taking out their trash for them, they bill us!!! Not once did the manager apologize for destroying precious family heirlooms and property, her only concern was that we do not leave items on the curb for trash collection, which is exactly where the local waste management company requests for you to place trash for trash collection...... Oh, and then the manager tells my girlfriend that she was not supposed to be in the second unit that she moved her to and she showed no records of her being in that unit. So I guess she just assumes my girlfriend performed a hostile takeover of this random storage unit and put a lock on it!??!?!?! If this is the case, call the Sheriff's office and have her things removed from that unit for trespassing. Oh, but that did not occur because that is the unit that the manager put her in! The manager is simply trying to avoid responsibility by claiming ignorance of the situation and by blaming others for her repeated mistakes and horrific job performance. This is being reported to the corporate office by the way and will not be dropped until proper compensation is met. AVOID THIS GARBAGE PLACE AT ALL COST!!! TRUST ME!!!!

The lady up there is amazing her name is Jacklyn and she was very helpful to me. She was amazing to talk to especially on my very crazy Monday.

Taria is the BEST example of GREAT CUSTOMER SERVICE that I have seen in a long, long time! He was very knowledgeable, attentive, and helpful about what we needed.

I was with a friend renting a unit and the manager was so accommodating that I had to take time to write a review. Mr. Franklin showed us the right size storage for her things and the place was clean and spacious. If I needed a place to keep my things, I would definitely give them a call.

It's been really great having this place to store my things. The Manager is so awesome and helpful! So clean and the pricing is affordable. I was being taken advantage of the last place I stored my things. It was a horrible experience A+ storage really helped me get out of that situation. Thanks for having me as a tenant.