Extra Space Storage - 3671 - Henrico - Cox Rd

The leasing agent who helped me select my units was incredible! I don't know which locations Elise works besides Ladd St in Lakeside Richmond, VA but wherever she goes is sure to have magic. Yes, I had a genuinely exceptional experience.

A great place to store your things at. It's very convenient. I was very pleased with the Manager, Rebecca great customer service. She was thorough professional knowledgeable and very patient. Thank you so much! Kay

I had a great experience with this storage facility, especially thanks to the manager, Rebecca. She was friendly, professional, and incredibly helpful from start to finish. She made the whole process easy and stress-free, answered all my questions, and truly went above and beyond. The facility is clean, secure, and well managed. Highly recommend — thank you, Rebecca!

We recently rented one of this facility's outdoor drive-up units. I realize my review might be a little different than other reviews but I'm thinking most of them must have interior units. What we liked is that they are open late as we work during the day and are just trying to clean out the garage. However, there is only one light in a large unit and it turns off every 10 minutes. We have had to continually visit the office to get them to turn the light back on. When we asked if anything could be done about this, we were told no. We were right in the middle of lifting something heavy and suddenly we were in the dark. This is dangerous and we could have been hurt. I wish management would do something about this because had we known ahead of time that we were going to have to stop what we were doing every 10 minutes to get the lights turned back on, we would have surely made a different choice.

Very helpful. Quick move in. Very clean units. Front desk lady is sooo nice and helpful!!! Best experience with storage I’ve had.