Red Shark Storage - Kalispell/Whitefish

I’ve had a great experience renting at Red Shark Storage. Customer service has been helpful and kind, and the rental process was quick and easy. Highly recommend this clean and secure facility!

We just drove 11 hours with a rental trailer only to discover the built-in electronic lock that you are required to have from the facility is dead, and we are unable to open our unit to empty it. If this issue can be resolved in the next few hours, I will change my review. For now, renter beware. Update: We finally got ahold of them, and they told us someone would be out to help us within the hour. No one showed up. So we gave up and did some research and figured out how to remove the battery from the Nokē Smart Lock and swapped it with another unit so we could open it. Renter beware! No one is on site at this location, so you are at their mercy if they actually help you or not. Location is technically advanced and fancy, but this situation was unacceptable and unprofessional. I did 2 stars because it is a nice facility. But this could have costed use hundreds of dollars and wasted tons of our time because they didn't maintain the electric locks on the units.

I recently moved into this storage facility and was initially very happy with my decision. The unit is clean, easy to access, and the property feels secure—definitely a step up from my last location. Unfortunately, within my first week, I caught three mice in traps I had set proactively, which was disheartening since rodent issues were the exact reason I moved here in the first place. I was hoping for a fresh start. I brought this to the facility’s attention but didn’t receive much support or acknowledgment, which was surprising given how soon it happened after moving in. I’ve now caught a fourth mouse (in my second week), and while I understand no facility is perfect, I was really hoping for a better experience out of the gate—especially considering how well-maintained everything else seems to be. I’d love to keep recommending this place (and staying here long-term), but I do hope they’ll take some proactive steps to address the pest issue, especially for new tenants.

This company is unbelievable. Unless you are ok with working for this company for free, on your own time, do not rent from them. There are plenty of locally owned storage units that can provide actual customer service. Upon arrival, with a huge loaded truck, paying another person hourly to help us, and a sleeping toddler, we were met with a storage unit door that would not open due to a dead battery. We were then told to go hunt two rows over for a small box with batteries to change the batteries ourselves, using a special tool, which then needed to be returned as if we didn’t have better things to do with our day. The app used to operate the door is also unreliable. The customer service is outsourced to who knows where, with people who can provide little help.

You don't use your own lock here. You use their app and electronic lock. Cool. Except when the lock on your door runs out of batteries. Call and I'm informed that I can replace the batteries myself. They're located on site, along with the necessary tool. Sooo.... I'm paying them $1,500+ dollars per year and i get to be their maintenence team as well. No thank you. I've been locked out of my unit for over 2 weeks. The best part? They don't answer the phone. That's all outsourced to a foreign country. You get to speak to a non native English speaker who can only "pass concerns along to upper management." My new years goal is to find a new, locally owned facility, that will allow my to speak to a Montanan.