Extra Space Storage - 6896 - Pensacola - 5991 W Nine Mile Rd

I have just recently rented a unit from Extra Space Storage in one of their new buildings and dealt with Hannah. The property is very well located and well cared for, with impeccably clean floors, free of dust and bugs, and with camera surveillance throughout. The cleanliness is of major importance for me, and my final decision was based on its lovely condition. Unfortunately, I find it difficult to understand how a brand new storage facility could be built without a covered bay for loading/off-loading, particularly in a climate with severe weather storms. I should add that Extra Space Storage should use better ethics with their customers by not including a clause whereby the price could increase after 30 days. It's both unethical and unprofessional. I've had items in storage for four years with another company and the owners were cautious with increases. I hope that Extra Space Storage will give serious consideration in reviewing their policy practices when it comes to raising prices. I would like to thank Hannah for her graceful help with the paperwork process and showing me the unit I had booked. She was truly pleasant and very kind.

I've been storing off and on w/ extra space storage, in various locations around the country, for the last 10 years. I've always been pleased with the clean, safe, well managed facilities and they always have onsite personnel. My current location (property) is one of my favs. It's conveniently located and has an onsite manager named Hannah. Super friendly, helpful, personable, and so easy to work with. Excellent place if you're looking for a facility to store your keepsakes.

What a surprise meeting such a helpful person at extra space storage. Susan was delightful to work with and her manager Libby really knows her stuff We intend to use Extra Space Storage from now on on .

Working with Hannah Sepulveda has been a very pleasant experience. She worked with us on what storage size we needed & through dates available for the unit all the while (we were) going through renovations. Thanks Hannah!

RJ at Extra Storage has been helpful first as I was trying to figure out how to use the lock he came to my unit and showed me how and had me try a few times which was nice. Then I moved and he called to let me know I received mail that was sent back to them, he is forwarding the mail for me, the price increased by $5.00 but I like when people are helpful and go out of their way to reach out, So five stars for great customer service.