Extra Space Storage - 5038 - Plymouth - N Sheldon Rd

From the front desk to the remote call center the team here was absolutely wonderful. I called early on a Sunday morning for a same day storage move-in and they accommodated me quickly and seamlessly. When I called in, I was speaking to a call center rep and she was absolutely delightful at 7 AM on a Sunday morning. She answered all of my questions and she maneuvered and adjusted I received exactly what I needed. Her expertise wasn’t capable. She knew my area better than I did and shifted me to a storage location that was actually closer than the one that I was looking for. My move on Sunday morning was absolutely seamless, there’s not a representative on site. However everything was clean and the steps were very clear. Early Monday morning I received a call from the local team, ensuring that my move was seamless and how they could continue to assist me. 10 out of 10 experience, it was a little moments that made a huge impact.

This is my first time ever using a storage unit. I was having a hard time deciding which unit size I needed, but Orion was exceptionally helpful. They were clearly very familiar with the available spaces, which made my choice much easier. I also had far too many questions, but they were very pleasant and handled every single one with patience. They even made sure to show me the fastest route to my unit, and when I asked for their opinion on how to tie down my furniture, Orion happily jumped in to help me fix it! As a side note, I also loved seeing Orion’s pronoun pin. It’s a small but meaningful detail, and I wish more companies would provide them to their employees and allow employees to wear them. Overall, a fantastic experience and happy to have rented a unit here.

Since Extra Space Storage took over the unit our cub scout pack has been renting, it has been a very positive change! Under the new ownership, we have access to the unit later in the evening, allowing us an opportunity to return our pack items following events, like Pinewood derby. The staff I've dealt with have been polite and accommodating. We are happy to continue the partnership for years to come.

Orion was super friendly, knowledgeable and patient. It was my first time renting a storage unit and I was deciding between 2 places, but the information he provided confirmed I had chose the right place.

My interactions with Deborah at Your Sheldon Rd., Plymouth, MI location was very pleasant. Deborah is very knowledgeable, friendly, provided detail information regarding the storage rental at extra space, and was able to answer all of my questions. After our conversation, I was comfortable with my decision to rent from Extra Space Storage. Good customer service is hard to come across these days and great customer service is rare, Deborah provided both, I appreciate her.