Storage Sense - Springfield - Alex

This mini storage is a newer facility. I have absolutely no concerns with personal safety or the safety of the contents in the two units I rent. Cameras are visible in every direction. I love the automated billing system and anytime I have had a concern, the local representative was knowledgeable and friendly. The complex is conveniently located on the west side. Over the course of 20 yrs, I have rented several other units from other providers. This has been my best experience.

Their facility is clean and secure. The units are new. The previous owners did a great job building this facility. However the new management, as of September 2017, is terrible and we will never deal with them again. When they took over they called us and got new billing info. At that time they asked if we wanted our second unit (which was empty at that time). I said yes. They took the billing info and seemed like everything would be fine. Then I found out they cancelled my second unit, renting it to someone else without notice. But they kept billing me the same amount, $140 per month, effectively doubling my rent with no notice. When I contacted them about this error they showed no remorse and gave no apology. They claimed a letter was sent (we never received a letter...he says it's possible we didn't get one as it was sent through an automated system) and he would not refund any previous money, nor would he honor my price going forward. So we moved to another place that offered much less expensive storage and management that is easy to deal with. STAY AWAY FROM WHITE OAKS MINI STORAGE. The only way I can describe their billing practices is "deceptive"

Setting up rental of a unit as a new customer online was easy. The facility is secure yet accessible. The unit was extremely clean and in excellent condition. Month to month rental is convenient. Management has been professional, courteous and helpful.

I have never needed a storage facility before, so I wasn't sure what it involved. The first call I spoke to one of the owners, Angie. She took care of everything and made sure I got what I needed asap. The facilities were neat, clean, and have a ton of security. I would recommend this facility to all of my friends and family. A+

The best storage in Springfield! Gated with codes, super clean and very convenient. They are reasonable and very kind. Jeff the property manager is a very kind and helpful person.