Devon Self Storage - 9198 - Springfield MA

The manager here is extremely rude and unprofessional. He refused to let a disabled young man sit for a few minutes to rest, locked doors without warning, and treated the family like they weren’t welcome. Families already under stress deserve compassion, not humiliation — I’ll be moving my belongings to another storage facility soon. Full Review: I’ve had this storage unit for only a few months, and at first I gave 5 stars. I’m changing it to 1 star after repeated negative experiences with the manager. Even during sign-up, I felt misled. The promotion for a free month didn’t add up — I was still charged, and the math wasn’t right. I let it slide because I needed a unit quickly, but now I see that was a mistake. The most recent visit was the worst by far. I was helping a mother and her disabled son, who are already dealing with serious personal trauma. The young man was overheated, visibly stressed, and about to faint. I politely asked if he could sit in the waiting area chair for a few minutes to rest. The manager refused, saying he “doesn’t appreciate people lingering in his office.” He even turned to the mom and asked if she was “going to sit with him,” as if anyone was asking him to babysit. That was insulting and completely unnecessary. When I asked where the bathroom was, the manager himself directed me through the office. We used it quickly and quietly. But as soon as we came out, I discovered he had locked the office door behind us. Instead of giving me a simple heads-up — like, “I’ll be locking this door, please use the other way out” — he forced me to track him down. When I asked why, he told me he doesn’t like people “using his office to get to the bathroom.” That’s ridiculous, because I only went that way because he sent me that way. If he didn’t want that, he could have walked us out and shown us the other entrance from the start. This made a simple visit into an unnecessary and humiliating ordeal. Security cameras will show that I wasn’t doing anything wrong — just following the directions he gave me. This manager acts like the office is his personal property and customers are beneath him. He is the face of the company, but instead of professionalism, he shows arrogance and hostility. Customers rent storage because they’re already under stress — they should not be made to feel invisible, unwanted, or looked down on. There are plenty of other storage facilities with lower prices and managers who actually respect their customers. I will be moving my belongings to another facility very soon. If you value dignity and respect, don’t come here.

Went today to get a space and was a really good deal I ended up getting two spaces. Management was really helpful and gave me all the information need it. Plus I got a free month!

I arrive at the facility and was greeted by Steve. He was absolutely friendly, kind and extremely helpful. A very pleasant experience. And the units are clean and secured.

My checking out this storage was a delightful experience the areas was clean the ground is well kept. I would score them 5/5

Steve was amazing. He stopped his lunch to help us.. he answered all questions. Thanks Steve