Space Shop Self Storage - Tucker

I had a great experience renting from this location for a long time, but things significantly declined after the company changed ownership and new management took over. Since then, I’ve experienced repeated unauthorized charges to my credit card and have been threatened with being forced out of my unit despite being a long-term customer in good standing. The manager, Flo, has been especially difficult to work with, and the professionalism and customer care I previously appreciated are no longer there. This has been extremely disappointing after years of positive experiences. I would strongly caution others to be aware of these issues before renting here.

Wow, the lack of customer service is outstanding. This company took over management for another company and their customer ethics are appalling. I have had a unit for over 2 years and when I called for assistance I was advised there is nothing she can do to assist me. I’ve asked for a manager multiple times and get no where. Tamika states that she would prefer to loose my business rather than speak to someone in higher management to find a solution that best fits all parties. Instead of speaking with me she placed me on hold of over 7 minutes and then hung up the phone. I have no choice but to leave this business with a negative review. Please bring back extra space storage they were a a thousand times more accommodating and professional. Space Shop is terrible. Would not recommend.

Truly the best service I’ve had on so many levels. The facility is very clean. The staff are positive, happy and have great dispositions. Leon Glover assisted me with opening my storage due to a lost key. I also wanted to get a large item out of the storage which was way in The back. I didn’t expect him to help me with moving things to get to the item. He insisted and told me to stand out of the way. He got the item and even loaded it in my car. I tried to tip him and he would not accept my tip. I couldn’t wait to write a review becase it was the least I could do. Leon Glover is an asset to the company. He even played with my grandson and let him ride securely on the dolly thing and press the button on the elevator for his amusement. The attn he gave exceeded my expectations and I was very happy when I left. I cant think of the lady’s name at the front desk but she was also sincere and unforgettable. I wish I could give this place 10 starts.

Best customer service ever!! Tedera is an amazing associate at this Extra Space location. I received a rate increase notice and I called to inquire about a rate decrease. Tedera was helpful in researching the issue and working with her manager. She called me daily to let me know where she was in the process and let me know she would call me the next day. I wasn’t really expecting her to call because everyone says they will call the next day and never do. Well guess what?!? She actually called the next day to provide an update. When it was all said and done, she was able to get the increase lowered. I am grateful for Tedera and her excellent customer service!!

I had a fantastic experience at Extra Space Storage thanks to Leon, the assistant store manager. Leon was incredibly friendly, genuinely helpful, and extremely knowledgeable. He made the entire process easy and stress-free, and went above and beyond to answer all my questions. If you need storage and want top-notch service, definitely look for Leon. Highly recommend!